Welcome to Downtown Computers.
We are moving and going virtual after 5 years downtown stay with us to get information as we get set up : )
1 (505) 862-9621
$75.00 Flat Rate Virus Removal
The $75.00 flat rate virus/malware removal applies to machines dropped off at the shop with an appointment (9-4 m-f). Expected turn around time is 3-5 days and includes the following:
- Removal and Remediation of all Malware (Malware is a blanket term which applies to Viruses and other malicious software).
- Restore Windows updates and services to full working order.
- Eliminate all browser Redirects and Popups, Root-kits, Trojans, Spyware, Adware, Scare-ware, Ransom-ware, and sometimes the bloatware that comes with a new machine from the manufacturer.
- Hardware Diagnostic for Ram and Hard Drive.
- Physically open up and do a reverse blowout of the dust and pet hair that blocks fans, airflow, and causes systems to heat up and fail prematurely.
- Create clean system restore points to roll back to.
- Provide a system report upon request of actions performed and hardware.
- Provide you with free or Open Source solutions to prevent future incidents.
Work is guaranteed for 30 days. Virus removal can not be warrantied (unless you take a managed service plan) but we will fix any problem that was based on our service. We can’t stop you from going back to the same risky places online and downloading malicious software or change your user habits. All we can do is provide all our services with a fair price and competent deployment and do our best to educate you on safe browsing practices.
We do require you make an appointment.
Laptop Jacks and Screen Replacements-We do not do Laptop Power Jacks or Screen Replacements. We do not currently have anyone to refer you to for this. We will have a recommendation for you as soon as we have a reliable, affordable, local service to refer.